- What happens it I get
disconnected or the stream is interrupted.
Unfortunately, Windows Media Player will
NOT restart automatically if a live stream is
interrupted. Simply close the
Windows Media Player and click the "Access Content"
button again. This should solve the problem.
-
My username and password does not
work:
Passwords are case sensitive. Please ensure that you
enter this information exactly the way you registered.
Some security software, in rare cases, may block your
access to movie contents or secure websites. If so,
please disable the
security software and Pop-up blockers.
-
My Popup blocker won't let me watch.
How can I fix that?
Pop-up blockers may prevent Windows Media Player or the
file the from opening. Setting your pop-up blocker to
allow pop-ups from
-
(interface.audiovideoweb.com) will
fix this problem. Please see your pop-up blocker's help
section for more information. Many popup blockers can by
modified via a "settings," "options," or "block/allow"
button.
-
What if I forgot my password:
For security reasons, we do not give your password
online. At the bottom of the PPV Login screen there is a
request that
can be completed and your password will be e-mailed to
you.
-
Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet
traffic congestion (file buffering) and your system
running to many programs at once.
It is best that the
only program running should be Windows Media Player. If
this problem persists, try closing the player, then
re-launch it.